Quality Analyst
Posted by Raffy Aquino on 1:06 AM with No comments
Qualification:
Responsibility:
Interested applicants may send their resume to m.aquino@corpexecsearch.com or yffar.aquino@gmail.com and we will set a schedule for an initial screening.
- Candidates must possess a 4-year Bachelor's degree or must have completed 1st two years in college at least.
- Candidates must possess average to excellent English communication skills.
- Candidates must be willing to work in graveyard shifts or shifting schedules
- Must have at least one (1) year experience as a Quality Analyst.
Responsibility:
- Measure the quality of calls to ensure the client's and organization's expectations are achieved
- Monitor agents' performance to ensure proper call handling skills are utilized daily
- Provide feedback to agents to improve areas of opportunity and reinforce positive behavior
- Track, analyze, and communicate results of quality initiatives to management
- Conduct training classes to emphasize the metrics of the program
Interested applicants may send their resume to m.aquino@corpexecsearch.com or yffar.aquino@gmail.com and we will set a schedule for an initial screening.
Categories: Job Opening, QA
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